Correct Answer. C. To manage and secure corporate data on employees' mobile devices MDM solutions are primarily used in corporate environments to ensure that all mobile devices are configured, managed, and secured in accordance with corporate policies, particularly concerning the access and storage of corporate data.
Option A is incorrect because MDM is not intended to monitor personal activities but to manage and secure devices.
Option B is incorrect as encryption of data communication is generally a feature within MDM but not its primary function.
Option D is incorrect because MDM does not affect the hardware capabilities or processing power of mobile devices.

Correct Answer. B. Advise the user to close or minimize the sensitive data before continuing Advising the user to close or minimize sensitive data respects their privacy and adheres to security protocols without unnecessarily terminating the session.
Option A is incorrect as terminating the session may be an overreaction that disrupts the support process.
Option C is incorrect because ignoring visible sensitive data could breach confidentiality obligations.
Option D is incorrect and inappropriate as taking screenshots of sensitive data could violate privacy policies and ethical guidelines.

Correct Answer. C. Inspect the laptop's Ethernet port and the wall socket for physical damage Intermittent issues in wired connections can often be due to physical damage to the ports or connectors, which would not affect WLAN connectivity.
Option A is incorrect. Malware could affect overall connectivity, but the issue described is specific to the LAN.
Option B is incorrect. Router failure would typically affect more than one device and not selectively impact LAN over WLAN.
Option D is incorrect. A
system restore is an extreme measure that does not specifically address connectivity issues unless a recent change is suspected to be the cause.

Correct Answer. C. Ensure the paper size settings in the printer properties match the document settings Incomplete or cut-off printouts can often be due to mismatches in paper size settings in the printer configuration compared to the actual document settings, causing improper formatting during printing.
Option A is incorrect as using a UPS would primarily protect against power fluctuations, not affect print quality or completeness.
Option B is incorrect because while network issues can affect printing, they typically do not result in cut- off documents.
Option D is incorrect as insufficient RAM on Sophie's computer would more likely cause overall performance issues, not specific problems with printout completeness.

Correct Answer. B. Verify with the user that the issue has been resolved and then properly disconnect the session Verifying the resolution with the user and then properly ending the session ensures that the support is completed satisfactorily and that the user's system is secured.
Option A is incorrect as leaving tools installed without consent can be a security risk and privacy concern.
Option C is incorrect because
continuously monitoring the user's activity without consent is invasive and unethical.
Option D is incorrect as multiple reboots are generally unnecessary and may cause inconvenience or concern to the user.