Online Access Free Cisco.820-605.v2024-09-16.q65 Practice Test (Page 3)

820-605 Exam Question 6

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A.Document the session, stakeholder interests, and metrics for leadership

B.Provide technical configuration for development

C.Discuss new opportunities and new products to purchase

D.Create a success plan to be reviewed with the customer at the next review meeting

820-605 Exam Question 7

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A.Join the sales and marketing strategy meetings

B.Review and update the success plan for ongoing activities

C.Manage the service issues and escalations

D.Observe the online image of the customer

E.No action is necessary as long as the health index is green

820-605 Exam Question 8

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

A.Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

B.Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

C.Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

D.Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

820-605 Exam Question 9

The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

A.Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.

B.Present case studies that outline the benefits they achieved and highlight compelling metrics.

C.Conduct a discovery session to uncover their additional pain points.

D.Provide additional training on the current use case to drive adoption.

E.Recognize tools that compete with the expansion opportunity and offer discounts to switch.

820-605 Exam Question 10

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A.Customer Success Specialist

B.Technical Engineer

C.Solutions Product Manager

D.Sales Engineer

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