Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 2)

What does 'change enablement' PRIMARILY focus on?

A.Changes to products and services

B.Changes to skills and competencies

C.Changes to service levels

D.Changes to organizational structure

Which reason describes why ITIL is so successful?

A.It tells service providers exactly how to be successful

B.The five ITIL volumes are concise

C.It is designed to be used to manage projects

D.It is not tied to any particular vendor platform

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A.IT asset management

B.Deployment management

C.Continual management

D.Monitoring and event management

What is used as a tool to help define and measure performance?

A.An incident record

B.A service level agreement

C.A change schedule

D.A continual improvement register

In which situation will incident management USUALLY use a separate process?

A.For low impact incidents

B.Where no target resolution time exists

C.Where the cause must be diagnosed

D.For information security incidents

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