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EXIN
ITIL
EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 34)
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ITIL Exam Question
161
What should be used to set user expectations for request fulfilment times?
A.
The consumer demand for the service
B.
The time needed to realistically deliver the service
C.
The service levels of the supplier
D.
The time that the customer indicates for service delivery
Correct Answer:
B
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