Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 8)

ITIL Exam Question 31

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

A.Continual Service Improvement

B.Service Strategy

C.Service Design

D.Service Transition

ITIL Exam Question 32

What is the purpose of the 'problem management' practice?

A.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

B.To protect the information needed by the organization to conduct its business

C.To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

D.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

ITIL Exam Question 33

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-
related service levels?

A.Change management

B.IT service continuity management

C.Financial management for IT services

D.Service catalog management

ITIL Exam Question 34

Availability Management is responsible for availability of the:

A.Services and Components

B.Services and Business Processes

C.Services, Components and Business Processes

D.Components and Business Processes

ITIL Exam Question 35

What can a change schedule be used for?

A.Speeding up the planning and authorization of emergency changes

B.Providing information about deployed changes to help manage incidents and problems.

C.Tracking and managing improvement ideas from identification through to final action

D.Providing a way to initiate normal changes

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ITIL Exam Question 31

ITIL Exam Question 32

ITIL Exam Question 33

ITIL Exam Question 34

ITIL Exam Question 35

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