Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 5)

ITIL Exam Question 16

How should the workflow for a new service request be designed?

A.Use a single workflow for all types of service request

B.Use different workflows for each type of service request

C.Leverage existing workflows whenever possible

D.Avoid workflows for simple service requests

ITIL Exam Question 17

Which step of the 'continual improvement model' defines measurable targets?

A.how we get there?

B.Where are we now?

C.What is the vision?

D.Where do we want to be?

ITIL Exam Question 18

What is the BEST definition of a definitive media library?

A.It is a structured document with definitive information regarding all live IT services, including those available for deployment

B.It is a set of tools and databases that is used to manage knowledge, information and data

C.It is a secure library in which the latest versions of authorized software items are stored and protected

D.It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

ITIL Exam Question 19

Which of these activities would commonly be performed by a Service Desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring services
4.Implementing all standard changes

A.1, 2 and 3 only

B.3 and 4 only

C.all of the above

D.2 and 4 only

ITIL Exam Question 20

What is the objective of Access Management?

A.To manage access to the Service Desk

B.To manage access to computer rooms and other secure locations

C.To manage the right to use a service or group of services

D.To provide security staff for Data Centers and other buildings

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ITIL Exam Question 16

ITIL Exam Question 17

ITIL Exam Question 18

ITIL Exam Question 19

ITIL Exam Question 20

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