A.Contact Center

B.Telephony

C.Integration

D.Routing

A.A maximum of 100 agents can be added to a single Management Unit.

B.They help you create, manage, and view schedules for a group.

C.Agents that handle the same set of interactions should belong to the same management unit.

D.Management Units partition agents and interactions into logical groups.

A.Hardware ID (MAC address)

B.Phone name

C.Phone model

D.Base settings

A.Divisions allow the organization to control which roles can be assigned to users.

B.Divisions are used to divide interactions equally between 2 or more queues.

C.Divisions define which users can be assigned to queues.

D.Divisions allow grouping and segregation of objects while keeping them inside the same organization.

A.Agent Metrics Report

B.Agent Quality Details Report

C.Agent Login-Logout Details Report

D.Agent Activity Summary Report