A.Unlike groups, queues allow for more complex scenarios like skill-based routing.

B.Queues can be used in Architect flows, while groups cannot.

C.Both queues and groups have the same ACD capabilities.

D.Queues can have agents as members, while groups cannot.

A.Create a pool of extensions.

B.Assign the extension to the user's phone.

C.Add the extension to the dial plan.

D.Buy the extension number from the carrier.

A.SIP Access Control

B.Outbound

C.Calling

D.Availability

A.Adjusting report parameters in order to include fewer agents, queues, and interactions.

B.Reviewing and ensuring the usage of scheduled reports.

C.Asking every team member to run and save a copy of the report.

D.Running reports during peak hours.

A.Skills

B.Language

C.Queue

D.Roles