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Genesys
GCP-GCX
Genesys.GCP-GCX.v2023-04-17.q52 Practice Test (Page 12)
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GCP-GCX Exam Question
51
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
A.
Read-Only
B.
Write-Only
C.
Full Access
D.
Collaborator
E.
Contributor
F.
Partial
Correct Answer:
A,C,E
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GCP-GCX Exam Question
52
Which of the following statements are true? (Choose three.)
A.
An agent-based report counts any interactions an agent worked with.
B.
A queue report only counts interactions handled by an agent.
C.
An Abandon is an interaction that disconnects before an agent handles it.
D.
Reports once created cannot be configured.
E.
Each report contains a predefined set of metrics.
Correct Answer:
A,C,E
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