A.Read-Only

B.Write-Only

C.Full Access

D.Collaborator

E.Contributor

F.Partial

A.An agent-based report counts any interactions an agent worked with.

B.A queue report only counts interactions handled by an agent.

C.An Abandon is an interaction that disconnects before an agent handles it.

D.Reports once created cannot be configured.

E.Each report contains a predefined set of metrics.