A.Time since last ACD interaction

B.ACD skills

C.Additional attribute ratings

D.Staffing requirements

E.Language skills

A.Authenticate the Edge

B.Create an Edge Group

C.Create a Site

D.Configure a trunk

E.Assign the Edge to a Site

F.Associate the network interface

G.Configure the Edge Connectors

A.25

B.15

C.20

D.10

A.Update her manager and her peers in her profile.

B.Do nothing. Genesys Cloud CX will update everything automatically.

C.Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.

D.Update her peers. Genesys Cloud CX will then update her manager automatically.

A.Determine how long to retain recordings and whether to archive or delete them.

B.Specify time sets as a matching criteria.

C.Automatically assign an evaluation for all calls over 5 minutes.

D.Update the Do Not Call list with records that have the appropriate wrap-up code.

E.Set up a schedule to run a daily report.