Online Access Free HDI.QQ0-301.v2022-04-26.q72 Practice Test (Page 13)

QQ0-301 Exam Question 56

Which of the following best describes error control?
(Choose 1)

A.Managing the error process.

B.Proactive management of problems.

C.Identifying errors to be addressed by Change Management.

D.Identifying underlying causes of incidents.

QQ0-301 Exam Question 57

What is the best way that a Service Desk can provide value to the company?
(Choose 1)

A.A Service Desk can best provide value to the company by becoming business centric.

B.A Service Desk can best provide value to the company by overseeing change management.

C.A Service Desk can best provide value to the company by implementing incident and problem management processes.

D.A Service Desk can best provide value to the company by using self-service technology.

QQ0-301 Exam Question 58

You are asked by your IT Director to write a report for the Board on the manner in which the Service Desk is supporting the strategic plans of the organisation. What key point does this request demonstrate?
(Choose 1)

A.That your marketing strategy is succeeding.

B.That your offering to work over the holiday period has been appreciated and this is a way to get you noticed.

C.That your request for additional service desk staff will be agreed to.

D.That your understanding of the expected and desired role of the Service Desk is recognized.

QQ0-301 Exam Question 59

What is the best way to prepare your Support Team to manage international calls?
(Choose 1)

A.Use industry best practice as a benchmark and study successful companies that provide similar services.

B.Ask management for funds to train all your analysts in the languages that will be required by the project.

C.Find ways to employ analysts that speak all the languages that will require support services.

D.Interview each analyst to determine whether your analysts want to take international calls.

QQ0-301 Exam Question 60

Which three are required activities for a service desk manager when undertaking the financial management of the Service Desk?
(Choose 3)

A.Unit costs calculations and analysis.

B.Stocks and Bonds calculations.

C.Return on investment calculations.

D.Budgeting calculations.

E.Staffing policies and procedures.

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QQ0-301 Exam Question 56

QQ0-301 Exam Question 57

QQ0-301 Exam Question 58

QQ0-301 Exam Question 59

QQ0-301 Exam Question 60

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