Online Access Free HDI.QQ0-301.v2022-04-26.q72 Practice Test (Page 9)

QQ0-301 Exam Question 36

What are two key operational metrics for release management activities?
(Choose 2)

A.The number of CIs added to the CMDB (Configuration Management Database) over a period of time.

B.The number of problems recorded in the problem management database that are attributable to releases over a period of time.

C.The number of new hardware releases requested by customers over a period of time.

D.The number of incremental software releases over a period of time.

QQ0-301 Exam Question 37

What is the difference between incident management and problem management?
(Choose 1)

A.Problem management deals with conflicts within an SLA; incident management is independent of the SLA.

B.Problem management is focused on helping customers; incident management is focused on processes and procedures.

C.Problem management finds and eliminates the underlying causes of incidents; incident management resolves incidents as quickly as possible.

D.Problem management prevents customers from calling; incident management handles calls when customers do call.

QQ0-301 Exam Question 38

You are the Service Desks manager and you have been tasked to develop an operational level agreement. With which group are you most likely to be negotiating this agreement?
(Choose 1)

A.A first level support team.

B.Senior management.

C.A customer focus group.

D.Another internal support team.

QQ0-301 Exam Question 39

One of your team members has just returned to the desk after another period of being off work due to illness. They appear irritable and untalkative. What do you think is the most likely reason for this?
(Choose 1)

A.The Service Desk is on the 3rd Floor and there is no lift.

B.They cycle to work through heavy traffic.

C.They are experiencing personal problems at home.

D.They have found a new member of the team sitting at their desk.

QQ0-301 Exam Question 40

Which one is a critical success factor for IT Service Continuity Management?
(Choose 1)

A.The CIO has up to date information all the time.

B.SLA measures are never impacted.

C.IT risk is spread over two or more sites.

D.The whole IT organisation is aware of the business and service continuity plan.

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QQ0-301 Exam Question 36

QQ0-301 Exam Question 37

QQ0-301 Exam Question 38

QQ0-301 Exam Question 39

QQ0-301 Exam Question 40

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