Online Access Free HDI.QQ0-301.v2022-04-26.q72 Practice Test (Page 14)

QQ0-301 Exam Question 61

What are two standard operational metrics for Change management?
(Choose 2)

A.How many CAB members attended meetings over a period of time.

B.How many RFCs have been discussed over a period of time.

C.How many RFCs have been submitted over a period of time.

D.How many RFCs have been rejected over a period of time.

QQ0-301 Exam Question 62

You have just downsized your staff by 20 percent. Many members of staff have seen their friends laid-off. Frustration levels are high and support from the remaining staff is in question. What is the best action you can take to provide a positive outlook to your staff?
(Choose 1)

A.Give everyone the day off.

B.Hold a roundtable discussion to allow the staff to vent.

C.Network with your peers to discuss the situation.

D.Concentrate on the goals of the organisation.

QQ0-301 Exam Question 63

What is the relationship between the Service Desks average speed to Answer and its abandon rate?
(Choose 1)

A.The average speed to Answer has no effect on the abandon rate.

B.If the average speed to Answer is high then the abandon rate is likely to be low.

C.If the average speed to Answer is low then the abandon rate is likely to be high.

D.If the average speed to Answer is high then the abandon rate is likely to be high.

QQ0-301 Exam Question 64

What is one of the main benefits of incident monitoring?
(Choose 1)

A.It allows regular assessment of incident types.

B.It ensures consistent first level responses.

C.It identifies areas where analyst skills can be improved.

D.It provides excellent examples of unique call handling techniques.

QQ0-301 Exam Question 65

What is the best description of a code of conduct?
(Choose 1)

A.A code of conduct provides details of how to instigate a libel action.

B.A code of conduct serves as a foundation for business practices.

C.A code of conduct defines the parameters for standard operating procedures.

D.A code of conduct explains what is expected of employees.

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QQ0-301 Exam Question 61

QQ0-301 Exam Question 62

QQ0-301 Exam Question 63

QQ0-301 Exam Question 64

QQ0-301 Exam Question 65

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