A.It allows customers to log their own requests and incidents.

B.It enables customers to check call status.

C.It enables customers to make their own amendments to procedures.

D.It allows customers access to the knowledgebase.

E.It enables customers to update the schedules.

A.Customer satisfaction surveys establish a basis for future pay rises.

B.Customer satisfaction surveys demonstrate to senior management that the Service Desk is in demand.

C.Customer satisfaction surveys determine if the Service Desk is following the SLA.

D.Customer satisfaction surveys identify what customers feel is important.