A.A good marketing strategy shrinks the Service Desks headcount.

B.A good marketing strategy gives the Service Desks analysts more accountability.

C.A good marketing strategy decreases the total cost of ownership for the Service Desk.

D.A good marketing strategy increases awareness that the Service Desk provides the best point of contact.

E.A good marketing strategy increases awareness that the Service Desk provides a return on investment.

A.Build a catalogue of systems for all customers.

B.Provide several channels that provide information about the Service Desk.

C.Use customer surveys to identify business needs.

D.Use KPIs to calculate service ROI.

E.Build SLAs based on IT measures.

A.IT configuration management enables more efficient usage of software.

B.IT configuration management recovers critical systems information after a software failure.

C.IT configuration management allows information to be automatically entered into the knowledge base.

D.IT configuration management identifies illegally installed or unlicensed software.

A.Improved staff and customer relations.

B.Improved acceptance of your team by other departments.

C.A willingness to collaborate with and assist other team members.

D.Exemplary time management.

E.Improved task scheduling.

A.Let your team interview prospective employees.

B.Rehire previous employees who already know the job.

C.Focus on the technical skills of prospective employees.

D.Recruit only from the pool of recent college graduates.