Online Access Free HDI.QQ0-301.v2022-08-03.q69 Practice Test (Page 9)

QQ0-301 Exam Question 36

What is the best description of rightsourcing?
(Choose 1)

A.Rightsourcing matches the right candidates for Service Desk vacancies.

B.Rightsourcing determines the source of customer queries and matches them with solutions.

C.Rightsourcing finds the most cost-effective service options for the Service Desk.

D.Rightsourcing identifies the proper balance of outsourcing and other sourcing options.

QQ0-301 Exam Question 37

What is an objective of a quality assurance programme?
(Choose 1)

A.To achieve continuous improvement of the cost effectiveness of IT services.

B.To align IT and business resource management.

C.To determine the number of Service Desk staff required.

D.To agree with the customer about how IT services should be delivered.

QQ0-301 Exam Question 38

You are the Service Desks manager and you have been tasked to develop an operational level agreement. With which group are you most likely to be negotiating this agreement?
(Choose 1)

A.Another internal support team.

B.A first level support team.

C.A customer focus group.

D.Senior management.

QQ0-301 Exam Question 39

What is a primary objective for using self-service tools in a Service Desk?
(Choose 1)

A.Self-service tools provide consistent responses to repetitive requests.

B.Self-service tools encourage more customers to call for support.

C.Self-service tools improve the rapport between customers and analysts.

D.Self-service tools keep customers dependent on the Service Desk.

QQ0-301 Exam Question 40

Identify one of the key planning tasks a manager must carry out.
(Choose 1)

A.Make tactical short-term decisions to meet strategic goals.

B.Seek main board approval for operational process changes.

C.Devise a multi-layered plan to meet resourcing needs.

D.Produce a detailed task flowchart.

Other Version: 3531HDI.QQ0-301.v2022-04-26.q72; 52HDI.Prepawayexam.QQ0-301.v2022-03-23.by.enoch.72q.pdf

Latest Upload: 162ACSM.020-222.v2025-09-11.q48; 156VMware.5V0-31.23.v2025-09-10.q73; 130Oracle.1z0-915-1.v2025-09-10.q24; 159Citrix.1Y0-231.v2025-09-10.q87; 134SAP.C-THR85-2505.v2025-09-09.q29; 164Adobe.AD0-E727.v2025-09-09.q76; 129Oracle.1Z0-1123-25.v2025-09-09.q20; 134SAP.C_SIGPM_2403.v2025-09-08.q20; 251EXIN.ITIL.v2025-09-08.q161; 169BCS.PC-BA-FBA-20.v2025-09-08.q45

QQ0-301 Exam Question 36

QQ0-301 Exam Question 37

QQ0-301 Exam Question 38

QQ0-301 Exam Question 39

QQ0-301 Exam Question 40

Download PDF File