A.Provide adequate notice of the meeting to participants.

B.Practice effective time management.

C.Work to flexible timings according to individual preferences.

D.Provide an adequate room with plenty of refreshments.

E.Produce a list of possible participants.

A.A code of conduct serves as a foundation for business practices.

B.A code of conduct provides details of how to instigate a libel action.

C.A code of conduct defines the parameters for standard operating procedures.

D.A code of conduct explains what is expected of employees.

A.Following standard operating procedures minimises performance problems.

B.Following standard operating procedures increases employee satisfaction.

C.Following standard operating procedures enables faster, more efficient service.

D.Following standard operating procedures allows metrics to be captured.

A.Develop education programmes that reward initiative.

B.Allow them to choose their own skills development path.

C.Send them on interesting courses.

D.Encourage the HR department to work with your team.

A.IT configuration management enables the Service Desk to purchase more IT equipment.

B.IT configuration management means that the Service Desk is more likely gain certification status.

C.IT configuration management facilitates the Service Desks task of re-allocation and reuse of equipment and licenses.

D.IT configuration management sets the Service Desk apart from other departments.