Online Access Free HDI.QQ0-301.v2022-08-03.q69 Practice Test (Page 15)

QQ0-301 Exam Question 66

What is the best description of off-site outsourcing?
(Choose 1)

A.Off-site outsourcing is a poor substitute for loyal employees.

B.Off-site outsourcing is the structured downsizing of a Service Desk.

C.Off-site outsourcing is the use of an external supplier to provide required services for your organisation, using their own facilities.

D.Off-site outsourcing is the use of a 3rd party to complement the services your team provide.

QQ0-301 Exam Question 67

You are meeting with your team to discuss staffing hours. Your team suggests that flexible working hours would better match staffing with workload and that it would also better help staff meet their personal needs. As the manager, what should you do?
(Choose 1)

A.Execute the suggestion.

B.Assign the idea to a corporate consultant for consideration.

C.Inform your team that the suggestion will be considered during the annual planning process.

D.Discuss further with the team, provide feedback and seek consensus before taking further action.

QQ0-301 Exam Question 68

One of the weaker members of your team has displayed a small but sustained improvement in performance. What would be the best way to encourage their continued improvement?
(Choose 1)

A.Ask your team leader to monitor their performance closely.

B.Compliment their improvement during their annual appraisal.

C.Recognise and reward their improvement promptly.

D.Reward them when they have displayed ongoing improvement for at least three months.

QQ0-301 Exam Question 69

What is the best way that you, as a Service Manager, can anticipate problems, develop contingency plans and sustain progress?
(Choose 1)

A.Undertake a gap analysis.

B.Delegate responsibility for each phase of an initiative.

C.Undertake a risk analysis for each phase of an initiative.

D.Visualise your next management position.

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QQ0-301 Exam Question 66

QQ0-301 Exam Question 67

QQ0-301 Exam Question 68

QQ0-301 Exam Question 69

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