Which two of the following are key components of a marketing programme?
(Choose 2)

You manage an internal Service Desk and are about to roll out a major project.
Call volume is expected to increase as a result and you are looking for outside help from another organisation.
You require the organisations staff to work on your site. What best describes the solution you are considering? (Choose 1)

What is the most important factor when developing a workforce schedule?
(Choose 1)

Where would you be most likely to find a values statement?
(Choose 1)

What is a primary benefit of having security policies in a Service Desk?
(Choose 1)