A business case outline is a key input to be considered when defining drivers for a COBIT implementation, as it outlines the business need for the initiative and provides a clear understanding of the benefits that the initiative is expected to deliver. The business case outline can then be used to help identify the drivers for the initiative and determine the urgency for change.

Sharing the return on investment (ROI) analysis is the best way to address the concern of business line managers who perceive the cost of governance-required improvements as too expensive. ROI is a financial metric that measures the profitability or efficiency of an investment by comparing its benefits and costs. ROI analysis is a process of calculating and presenting the ROI of a project or program, as well as its assumptions, risks, and uncertainties. Sharing the ROI analysis with business line managers can help to address their concern by showing them how the governance-required improvements will generate value for the enterprise in terms of increased revenue, reduced costs, enhanced performance, improved quality, etc., as well as how they will outweigh their initial and ongoing costs.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

The management objective related to optimization of system performance is managed availability and capacity. A management objective is a desired outcome of the management processes for information and technology. Managed availability and capacity is one of the 40 management objectives defined by COBIT that describes how to ensure that I&T services are delivered at agreed levels, as well as optimized for current and future needs.14 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives

Explanation/Reference: https://wiki.process-symphony.com.au/tag/cobit2019/page/4/