Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 26)

What helps diagnose and resolve a simple incident?

A.Problem prioritization

B.The use of scripts

C.Formation of a temporary team

D.Rapid escalation

What is the purpose of the 'information security management1 practice?

A.To plan and manage the full lifecycle of all IT assets

B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

C.To observe services and service components

D.To protect the information needed by the organization to conduct its business

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A.Organizations and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Which is an objective of the design coordination process?

A.To assess and evaluate all changes and their impact on service designs

B.To produce service design packages and ensure they are handed over to service transition

C.To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D

D.To document the initial structure and relationship between services and customers

Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A.A normal change

B.A change model

C.An emergency change

D.A standard change

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