Which practice forms a link between the service provider and the users of services?

In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

What is a change schedule PRIMARILY used for?

Which is part of the 'focus on value' guiding principle?

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?