A.A set of specialized organizational capabilities for enabling value

B.The role that authorizes budget for service consumption

C.A means of enabling value co-creation

D.The role that defines the requirements for a service

A.Supplier management skills

B.Technical skills

C.Problem resolution skills

D.Incident analysis skills

A.Problem management

B.Deployment management

C.Service configuration management

D.Service desk

A.Creation of a temporary team

B.Use of shift working patterns

C.Fulfillment of service requests

D.Scripts for collecting user information

A.IT asset

B.Product

C.Configuration item

D.Event