Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 29)

ITIL-4-Foundation Exam Question 136

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding
principle.

A.tools

B.measurement

C.process

D.plans

ITIL-4-Foundation Exam Question 137

Which term is used to describe the prediction and control of income and expenditure within an organization?

A.Governance

B.Charging

C.Accounting

D.Budgeting

ITIL-4-Foundation Exam Question 138

What is an incident?

A.A service interruption resolved by the use of self-help tools

B.The planned removal of an item that might affect a service

C.A result enabled by one or more outputs

D.A possible future event that could cause harm

ITIL-4-Foundation Exam Question 139

Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A.Service transition

B.Service strategy

C.Continual service improvement

D.Service operation

ITIL-4-Foundation Exam Question 140

Which BEST describes the purpose of the 'improve' value chain activity?

A.To organize a major improvement initiative into several smaller initiatives

B.To make new and improved services and features available for use

C.To ensure a shared understanding of the vision and improvement direction for all products and services

D.To continually improve all products and services across all value chain activities

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ITIL-4-Foundation Exam Question 136

ITIL-4-Foundation Exam Question 137

ITIL-4-Foundation Exam Question 138

ITIL-4-Foundation Exam Question 139

ITIL-4-Foundation Exam Question 140

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