Explanation
= The project manager should take the following actions to fulfill the scenario without adding costs for the customer:
Create a change request with the scope of the new internal projects. This is necessary to document and communicate the changes in the project scope and obtain approval from the relevant stakeholders. The change request should also include the impact analysis of the new scope on the project schedule, cost, quality, and risk.
Manage the quality of the delivery. This is important to ensure that the new internal projects meet the quality standards and expectations of the customer and the project sponsor. The project manager should implement quality assurance and quality control processes to monitor and measure the quality performance of the project deliverables and processes.
Create a work breakdown structure (WBS) of the new scope with the internal projects. This is a useful tool to decompose the project scope into manageable components and define the work packages and activities required to complete the project. The WBS also helps to assign responsibilities, estimate resources, and create the project schedule and budget.
Option A is not a good action, as it may not be feasible or desirable for the client to initiate a new project. It may also create additional risks and issues for the project manager and the project team.
Option C is not a good action, as it may not be sufficient or appropriate to use the project's contingency budget for the new internal projects. The contingency budget is intended to cover the costs of unforeseen events or risks that may affect the project. The new internal projects are not unforeseen, but planned changes that should have their own budget allocation.