A.Set scoping questions and outgoing e-mail details in fine-tuning.

B.Create an e-mail template for responses.

C.Set up service categories and service catalogs.

D.Configure the e-mail address in the communication channel.

E.Create an account with the e-mail address of the customer.

A.Appointment

B.Installed base

C.Maintenance plan

D.Territory

A.With the Dashboard Designer, KPIs can be joined to a new data source.

B.You can add custom fields in data sources and reports.

C.With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.You can create new custom reports based on join data sources.

A.Time recording

B.MRS

C.Activity Planner

D.FSM

E.Manual Routing

A.Cause category

B.Maintenance category

C.Incident category

D.Process category

E.Warranty category