A.Scope registered products

B.Purchase a license for the registered product

C.Maintain number ranges for customers

D.Maintain the installed base

A.Working calendar

B.Maintenance plan

C.Operating hours

D.Service contract

A.Do you want to enable internal memos for tickets?

B.Do you want to enable agents to respond to tickets using an external e-mail client?

C.Do you want to support e-mail channels for corporate accounts?

D.Do you want to download an add-in for Microsoft Outlook?

A.The system can be set up so that certain incident categories are not covered.

B.When an agent creates a ticket with a registered product, the warranty is automatically determined.

C.Routing rules can be applied to warranties.

D.The agent is prompted to upsell a warranty to the customer.

A.Ad-hoc broadcasting

B.On specific report creation

C.On every save of the report

D.Periodic scheduling