Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.