Online Access Free SAP.C_C4H56_2411.v2026-01-17.q38 Practice Test (Page 2)

Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A.Initial user

B.Templates

C.Agent Desktop

D.Live activity configuration

How can service agents create cases? Note: There are 2 correct answers to this question.

A.In Agent Desktop, click the Create button (+) and select Case.

B.In the case worklist, Create button (+) and select Case.

C.In the Account General facet, Create button (+) and select Case.

D.In the Related Service Object facet of registered products, Create button (+) and select Case.

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A.Escalation

B.Routing

C.Prioritization settings

D.Process for cases

Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

A.Assign the team responsible for handling cases.

B.Create a case routing rule.

C.Set up a rule to route the e-mail to the tenant's technical e-mail address.

D.Maintain and activate at least one e-mail channel.

What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A.Installation points

B.Registered products

C.Products

D.Installed bases

E.Registered products and installed bases related to the account only

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