Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.