Online Access Free SAP.C_C4H56_2411.v2026-01-17.q38 Practice Test (Page 6)

C_C4H56_2411 Exam Question 21

Which tool can you use to rename the cases facet?

A.Workflow with action type field update

B.Adaptation tool

C.Language adaptation tool

D.Page layout

C_C4H56_2411 Exam Question 22

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A.Create a mashup to embed the web page of the external solution.

B.Include a dedicated step pointing to the mashup in one of the phases of the case type.

C.Use the web page URL of the external solution for extracting input parameters in the mashup.

D.Define a custom screen for the mashup.

E.Develop a custom business object.

C_C4H56_2411 Exam Question 23

Which configuration can you use to trigger a warning message based on custom logic?

A.Create an autoflow

B.Create a validation

C.Create a determination

D.Create a page layout

C_C4H56_2411 Exam Question 24

Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A.Groups

B.Individual customers

C.Contacts

D.Channel partners

C_C4H56_2411 Exam Question 25

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

A.View customer details

B.Launch a customer survey

C.Edit customer details

D.Access interactions and notes in the timeline tab

E.Create a new e-mail message or a new case from the What Would You Like To Do? area

Other Version: 396SAP.C_C4H56_2411.v2025-10-03.q54

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C_C4H56_2411 Exam Question 21

C_C4H56_2411 Exam Question 22

C_C4H56_2411 Exam Question 23

C_C4H56_2411 Exam Question 24

C_C4H56_2411 Exam Question 25

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