A.Unrestricted access rights override any restrictions you have defined.

B.Restricted access rights override any unrestricted access you have defined.

C.If the access rights are contradictory, the system automatically grants no access.

D.You can decide if access rights override any restrictions you have defined.

A.Autoflow

B.E-mail templates

C.Determination rules

D.Workflow rules

A.Employee

B.User ID

C.Assignment to an organizational unit

D.Access restriction

A.Cases by SLA

B.Cases by Source/Channel

C.Cases by Service Team

D.Cases by Priority

E.Cases by Category

A.Select country theme

B.Maintain exchange rate

C.Maintain organizational units

D.Enable country/region