Online Access Free Salesforce.Field-Service-Lightning-Consultant.v2021-09-24.q111 Practice Test (Page 5)

Field-Service-Lightning-Consultant Exam Question 16

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A.Create CSS in the Dispatcher's Console.

B.Configure Field Sets on the Service Appointment.

C.Use Lookup Fields.

D.Add Fields on the Page Layout.

Field-Service-Lightning-Consultant Exam Question 17

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A.Log a follow-up task on the Work Order.

B.Create a custom filed on the Work Order.

C.Call the Sales Team with the Opportunity.

D.Create a Quick Action to create the Opportunity.

Field-Service-Lightning-Consultant Exam Question 18

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A.Two Service Territories that split the Service Resources evenly

B.Three Service Territories with fewer than 50 resources

C.Five Service Territories with fewer than 500 Service Appointments per day

D.One Service Territory with four Polygons

Field-Service-Lightning-Consultant Exam Question 19

which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers

A.Color Palettes

B.Gantz

C.Appointment List

D.Gantt Map

Field-Service-Lightning-Consultant Exam Question 20

Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?

A.Creating milestone trackers requires a custom lightning component.

B.Creating milestones for work orders requires an entitlement for case.

C.Creating entitlements for cases and work orders must be separated.

D.Creating entitlements for work orders requires a custom lightning component.

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