Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are
provided different service levels based on their Services agreement. The VP of Customer Service wants to use
Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain
stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?

Historically, Universal Containers has sold to shipping department contacts within its customer and prospect accounts. It recently launched a new product line that will appeal to operations department contacts.
What data enrichment can Data.com provide Universal Containers to expand its sales network?
Choose 2 answers

Match the following loading option to the description of when to useit. "Integration"

What is Data.com? (Formerly Jigsaw)

The members of an opportunity team at universal containers are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote.
How can the sales engineer identify the opportunities latest quote?