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  4. ServiceNow.CIS-CSM.v2021-10-26.q43 Practice Test (Page 2)

CIS-CSM Exam Question 1

What are the conditions that matching rules are based on? (Choose two.)

    • CIS-CSM Exam Question 2

    Special Handling Notes can apply to which one of the following based on specific attributes?

    • CIS-CSM Exam Question 3

    Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

    • CIS-CSM Exam Question 4

    Articles can provide the following: (Choose three.)

    • CIS-CSM Exam Question 5

    Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
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