Online Access Free ServiceNow.CIS-CSM.v2021-10-26.q43 Practice Test (Page 8)

How many active OpenFrame configurations can you have on an instance?

A.2

B.Unlimited

C.1

D.3

________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

A.Customer [sn_customerservice.customer]

B.Customer case manager [sn_customerservice.customer_case_manager]

C.Customer administrator [sn_customerservice.customer_admin]

D.Consumer [sn_customerservice.consumer]

E.Partner administrator [sn_customerservice.partner_admin]

F.Partner [sn_customerservice.partner]

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

A.Community

B.Knowledge Base

C.Open An Incident

D.Service Catalog

Which of the following are true regarding the Community Portal application? (Choose two.)

A.It is only available to CSM license holders

B.It is available by default with the Support and Service portals

C.It is available to any customer with a Community license

D.Most of the configuration does not require System Administrator role

Match the definitions for roles relationships.
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