CIS-CSM Exam Question 26
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
CIS-CSM Exam Question 27
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Hot Area:
CIS-CSM Exam Question 28
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
Options are :
CIS-CSM Exam Question 29
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :
Options are :
CIS-CSM Exam Question 30
What role does the Engagement Manager play before the Workshop? (Choose two.)