Online Access Free ServiceNow.CIS-CSM.v2021-10-26.q43 Practice Test (Page 9)

CIS-CSM Exam Question 36

Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A.False

B.True

CIS-CSM Exam Question 37

Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

A.Case Prioritization

B.Case Escalation

C.Case State

D.Case Categorization

CIS-CSM Exam Question 38

What is required to synchronize fields from a parent to a child case(s)?

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

CIS-CSM Exam Question 39

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A.Entering question in portal only

B.Record Producer only

C.Both portal question entry and Record Producer

D.None of the above

CIS-CSM Exam Question 40

What is required to enable the Follow the sun field on the Customer Service Case form?

A.Nothing, it is a standard field

B.The value property on the form must be set to true

C.The plugin 'com.snc.csm_time_recording' needs to be activated

D.The value property on the form must be set to true and the field added to the case form

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CIS-CSM Exam Question 36

CIS-CSM Exam Question 37

CIS-CSM Exam Question 38

CIS-CSM Exam Question 39

CIS-CSM Exam Question 40

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