Online Access Free ServiceNow.CIS-CSM.v2024-06-02.q124 Practice Test (Page 13)

CIS-CSM Exam Question 56

Regarding Account Teams, what is the purpose of marking a role as 'unique'?

A.The role then becomes a child responsibility

B.Ensure there is a dedicated account manager for that account

C.The role then becomes a parent responsibility

D.Prevent the same role being used on different customer accounts

CIS-CSM Exam Question 57

Which of the following are best practice with regard to data imports? (Choose two.)

A.Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.

B.Images embedded in Knowledge Articles should be uploaded separately

C.Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.

D.When importing to multiple instances import to each instance separately.

CIS-CSM Exam Question 58

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

A.As the Microsoft Outlook user, register yourself as self-contributor

B.Escalate a case on the add-m panel of Outlook

C.Register the sender of an email as contact

D.Create cases using email content in Outlook for the customer contact

CIS-CSM Exam Question 59

The ServiceNow add-in for Microsoft Outlook enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook. How could this feature positively affect customer experience?

A.As email is being used fewer agents would be required to create cases so service costs would go down

B.It would guarantee less wait time for customers who chose to call the customer service center

C.It can lead to taster resolution of customer issues and faster response to customer inquiries Most Voted

D.It is easier to report on data in emails which means managers would be better placed to track performance

CIS-CSM Exam Question 60

What are the types of units used to measure entitlements? (Choose two.)

A.Cost

B.Contract

C.Case

D.Hours

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CIS-CSM Exam Question 56

CIS-CSM Exam Question 57

CIS-CSM Exam Question 58

CIS-CSM Exam Question 59

CIS-CSM Exam Question 60

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