A.Create Contact

B.Check Case Status Most Voted

C.Close Case

D.Get Help with an Order Most Voted

E.Get Help with an Asset

A.Apply Role by Customer

B.Auto Assessment

C.Change Update to Close

D.Update Case Entitlement

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

A.Product

B.Asset

A.Proxy Contact (sn_customservice.proxy_contact)

B.External (snc_external)

C.Consumer (sn_customservice.consumer)

D.Customer (sn_suctomservice.customer)