Online Access Free ServiceNow.CIS-CSM.v2024-06-02.q124 Practice Test (Page 15)

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :

A.Yes

B.No

C.Maybe

D.I don't know

What benefits does scoping an application bring? (Choose three.)

A.Provides CSM teams autonomy and control

B.CSM teams can move at their desired pace, independent of IT

C.Account records can be changed only while in the CSM scope

D.CSM application data and business logic is protected from changes by other applications

E.Changes in different scopes can be addressed in a single update set

Matching rules enhance assignment capability by ____________________.

A.Matching best agent by availability

B.Providing dynamic matching of cases to groups or individuals

C.Determining if account is a customer or partner

D.Matching best agent by skill

The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

A.Web

B.Social

C.Chat

D.Email

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

A.sn_customerservice_manager

B.sn_customerservice_agent

C.sn_customerservice.customer_admm

D.admin

E.sn_customerservice.partner_admin

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