A.Create a Scheduled job that looks at the resolved_at date

B.Set the property glide.auto.close.cases resolved to true

C.Create a workflow associated with cases with a timer that changes the state after a few days

D.Activate the Auto Close Resolved Cases flow

A.Makes it easier for Agents to manage case volume

B.Reduces call volume

C.Information about customer's service contract

D.Allows access to Knowledge Articles that are related to products owned by a customer

A.Blocked by internally

B.Blocked by approval

C.Blocked internally and by customer

D.Blocked by case task

A.Request

B.Order

C.FAQ

D.Monitoring

E.Billing

F.Contract