A.Rolls up the current chat history towards an existing case

B.Routes the chat towards another group

C.Rejects an incoming chat and moves it automatically to the general queue

D.Uses response templates to Insert as text in a conversation

A.When they are solely implemented for a custom application

B.If they are NOT applied through the usage of built-in tools on the Now Platform

C.When there are business demands for custom functionality that is not offered out-of-the-box

D.When they require an implementation spread across all project phases

A.Case Task (sn_customerservice_case_task)

B.Task (task)

C.Case (sn_customerservice_case)

D.Case Type (sn_case_type)

A.Customer Case Manager [sn_customerservice.customer_case_manager]

B.Customer Admin [sn_customerservice.customer.admin]

C.Customer Service Manager [sn_customerservice_manager]

D.System Administrator [admin]

A.Multiple

B.Two

C.Three

D.One