The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?

What are the three out-of-the-box playbooks for CSM?
Choose 3 answers

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

Which of the following is a required field in the Resolution Information tad in order to close a case?

Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?