Online Access Free ServiceNow.CIS-CSM.v2025-11-22.q118 Practice Test (Page 11)

Major Issue Management uses which one of the following capabilities?

A.Governance Risk and Control

B.Targeted Communications

C.Asset management

D.Record producers

Which of the following are benefits that may be gained from using communities?
Choose 3 answers

A.Reduce support costs

B.Increase marketing effectiveness

C.Reduce cost per sales

D.Engagement with Customers

E.Get product feedback

Which data model should be employed to track a household where a group of consumers share a common address?

A.Consumer with Customer Access Management

B.Consumer with Organizational

C.Household with Customer Access Management

D.Household with Consumer

Which one is NOT a dependency for the Customer Service Plugin?

A.Task Activities

B.Skills Management

C.Communities

D.Openframe

What determines how an escalation request is processed?

A.Escalation Severity

B.Escalation Rule

C.Escalation Justification

D.Escalation Template

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