A.When importing to multiple instances import to each instance separately.

B.Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.

C.Images embedded in Knowledge Articles should be uploaded separately

D.Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.

A.Assigned Cases

B.Distance

C.Partner Hours

D.Certifications

E.Matching Skills

F.Availability Today

A.Communities

B.Knowledge articles

C.Service catalog

D.Customer service portal

E.Consumer service portal

A.Case Categorization

B.Case Prioritization

C.Case State

D.Case Escalation

A.Customer service manager (sn_customerservice_manager)

B.Customer administrator (sn_customerservice.customer_admin) Most Voted

C.System administrator (admin) Most Voted

D.Partner administrator [sn_customerservice.partner_admon] Most Voted

E.Service organization administrator (sn_customerservice.service_organization_admin)