Online Access Free ServiceNow.CIS-CSM.v2025-11-22.q118 Practice Test (Page 15)

What module is used to create Case Record Producers?

A.Case Record Producers

B.Maintain Records

C.Edit Records

D.Record Producers

Which of the following are true regarding the Community Portal application? (Choose two.)

A.It is available to any customer with a Community license

B.It is available by default with the Support and Service portals

C.It is only available to CSM license holders

D.Most of the configuration does not require System Administrator role

Which of the following are channels? (Choose two.)

A.Contacts

B.Web

C.Chat

D.Article

When working with case types, what is the lowest level in the case type hierarchy called?

A.Leaf-level

B.Sub-level

C.Decision-level

D.Base-level

What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?

A.Catalog item

B.Service Catalog Request

C.Request Item

D.Record Producer

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