Online Access Free ServiceNow.CIS-ITSM.v2021-09-12.q140 Practice Test (Page 13)

Which of the following is a potential benefit of implementing incident management?

A.Reduction in the number of duplicate configuration items

B.Reduction in the time to fulfill requests

C.Reduction in the time services are unavailable

D.Reduction in the number of incidents caused by changes

Which of the following roles can delete a problem task? (Choose all that apply.)

A.problem_admin

B.admin

C.itil

D.problem_manager

E.problem_task_analyst

Which of the following CANNOT be performed by public user?

A.Read Catalog Tasks

B.Read Catalog Item

C.Read Categories

D.Read Catalog Definition

Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

A.Subcategory

B.Assigned

C.Impact

D.Contact type

E.Configuration Item

The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"

A.False

B.True

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