CIS-ITSM Exam Question 16

A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
  • CIS-ITSM Exam Question 17

    Which of the following fields in the Choice form specifies the field for which this choice is made?
  • CIS-ITSM Exam Question 18

    Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
    Which type of relationship can be used to accomplish this?
  • CIS-ITSM Exam Question 19

    A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to "Customer" should have a status of "Active, " and Accounts with the type set to "Prospect" should have a status of "Pending. " No other changes to data should be made.
    Which code block will accurately meet the business requirements?
  • CIS-ITSM Exam Question 20

    Which module to use in order to modify the field mapping of the Known Error articles?