In the baseline instance configuration for Incident Management, when Impact = 3 - Low and Urgency = 3 Low, the Priority will be set to 5 - Planning.
The customer requirement is to set the Priority to 4 - Low, given these Impact and Urgency settings Where should this be changed in the platform?

You should activate surveys because they are not activated for incidents, by default.

An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called "Is Primary" to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?

Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?

Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)